For me, I believe that we can learn in every environment we find ourselves. Learning is everywhere around us, we just need to take time to take it all in. I would like to describe a recent learning experience I encountered.
As I was sitting in Starbucks the other day reading a book, I couldn’t help but listen to some Starbuck’s training that was happening at the next table. I’ve always been a people-person and love to people-watch. People fascinate me! So, I found watching this training to be very interesting. First they started with different types of coffee. The trainer was showing the trainee how to taste the coffee and, as they were doing so, she would explain the differences in the taste. She went on to say not to bother trying to “fool” a customer if they were out of a particular brew because the customer would be sure to tell the difference. I don’t doubt that. Coffee people are a very skilled bunch!
After all the taste-testing was complete, the trainer went on to talk about dealing with difficult customers. Like in any business or place of work, we all have challenges we must learn to deal with effectively. A coffee shop is not immune. In fact, I think we can all learn something from the advice and the Starbuck’s way of dealing with difficult customers (one could say people, in general). Continue reading